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Our governance framework

A century ago Sakichi Toyoda laid the foundations of Toyota Industries Corporation, guided by principles that are still relevant today – the Toyoda Precepts: innovation, integrity and respect for people.

Business conduct and compliance

At Toyota Material Handling Europe this legacy lives on every day. Our Code of Conduct translates the spirit of the Toyoda Precepts into practical guidance and ensures that every decision, at any level, reflects ethical business.

The Compliance Committee, led by senior managers, monitors risks, while local compliance officers bring expectations into everyday practice. An important part of the approach is compliance of foreign trade with EU sanctions.

Code of conduct

The Code of Conduct defines expectations regarding human rights and ethical behaviour, anti-corruption and the responsible use of company assets. All employees complete mandatory training every two years, and new employees additionally learn about Toyota’s history and the Toyoda Precepts.

An independent 24/7 line is available for reporting irregularities, with protection against retaliation.

Looking ahead

We are strengthening our focus on the areas that define the future of responsible business: anti-bribery and anti-corruption, ESG compliance and responsible sourcing. Our responsible sourcing policy ensures that our supply chain reflects the same standards of integrity we demand of ourselves.

Learn more about sustainability

Approach to sustainability

Environment, social and governance (ESG). Find out more ›

Progress on net zero

Our emission reduction targets. Find out more ›

Circular economy

Longer product life and less waste. Find out more ›

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Request service

Need forklift servicing?

Our 14 mobile service units are available throughout Serbia. For urgent breakdowns call the on-call line; for regular servicing, service packages or thorough examinations, send a request.

FAQ

Have questions?

On each model page click “Request a quote”, choose the configuration and send your enquiry. You can also write to us via the contact form.

The price depends on the configuration (mast, battery, wheels, equipment), financing and service, so we prepare a tailored quote for every enquiry.

Yes, we offer short-term and long-term rental. Models available for rental have a “Request a rental quote” button. More on the Rental solutions page.

Yes, we service and maintain forklifts of all brands.

Send us the model, the truck serial number and a description of the part via the contact form.

Yes, for all truck types, at our centre or at your site. More on the Operator training page.